{"id":17511,"date":"2022-03-05T18:15:22","date_gmt":"2022-03-05T17:15:22","guid":{"rendered":"http:\/\/dev.infes.nw.ma\/practical-information\/"},"modified":"2025-12-05T13:40:18","modified_gmt":"2025-12-05T12:40:18","slug":"practical-information","status":"publish","type":"page","link":"https:\/\/infesvisit.com\/en\/practical-information\/","title":{"rendered":"Practical information"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; row_scale_bg_onhover=&#8221;yes&#8221; enable_overlay=&#8221;yes&#8221; css=&#8221;.vc_custom_1764938416350{padding-top: 180px !important;padding-bottom: 0px !important;background-image: url(http:\/\/infesvisit.com\/wp-content\/uploads\/2021\/12\/infes-visite-fes-travel-guide-tourisme-morocco-maroc-headerpage.jpg?id=12364) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; overlay_bg=&#8221;rgba(0, 0, 0, 0.22)&#8221; hover_overlay_bg=&#8221;rgba(0, 0, 0, 0.4)&#8221; responsive_css=&#8221;padding_top_medium:60px|padding_bottom_medium:60px&#8221;][vc_column align=&#8221;text-center&#8221; offset=&#8221;vc_col-md-7&#8243; responsive_align=&#8221;text-md-left&#8221; css=&#8221;.vc_custom_1595400834749{margin-bottom: 45px !important;}&#8221;]<style>.ld_fancy_heading_6a5b11943bc68 h1{color:rgb(255, 255, 255);}.ld_fancy_heading_6a5b11943bc68 h1 {font-size:35px; } @media (min-width: 768px) { .ld_fancy_heading_6a5b11943bc68 h1 {font-size:45px; }  } .ld_fancy_heading_6a5b11943bc68 h1 {letter-spacing:-0.01em; } .ld_fancy_heading_6a5b11943bc68 h1 {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943bc68 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943bc68 h1 {font-size:35px; } @media (min-width: 768px) { .ld_fancy_heading_6a5b11943bc68 h1 {font-size:45px; }  } .ld_fancy_heading_6a5b11943bc68 h1 {letter-spacing:-0.01em; } .ld_fancy_heading_6a5b11943bc68 h1 {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading mask-text ld_fancy_heading_6a5b11943bc68\">\n\t<h1 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default lqd-split-lines\"   data-split-text=\"true\" data-split-options='{\"type\":\"lines\"}' data-custom-animations=\"true\" data-ca-options='{\"triggerHandler\":\"inview\",\"animationTarget\":\".lqd-lines > .split-inner\",\"duration\":\"1800\",\"delay\":\"180\",\"ease\":\"power4.out\",\"direction\":\"forward\",\"initValues\":{\"y\":90},\"animations\":{\"y\":0}}'>  Practical information<\/h1><\/div>[\/vc_column][vc_column enable_content_animation=&#8221;yes&#8221; ca_init_scale_x=&#8221;1&#8243; ca_init_scale_y=&#8221;1&#8243; ca_init_opacity=&#8221;0&#8243; ca_an_scale_x=&#8221;1&#8243; ca_an_scale_y=&#8221;1&#8243; ca_an_opacity=&#8221;1&#8243; align=&#8221;text-center&#8221; offset=&#8221;vc_col-md-offset-2 vc_col-md-3&#8243; ca_init_translate_y=&#8221;39&#8243; responsive_align=&#8221;text-md-right&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1646839622542{margin-top: 20px !important;padding-top: 30px !important;padding-bottom: 60px !important;}&#8221;][vc_column enable_pin=&#8221;enable_pin&#8221; width=&#8221;1\/3&#8243; column_top_onmobile=&#8221;yes&#8221; offset=&#8221;vc_col-md-3&#8243; css=&#8221;.vc_custom_1646868751783{margin-bottom: 30px !important;}&#8221;]<style>.ld_custom_menu_6a5b11943be2c > ul > li:not(:last-child){margin-bottom:15px;}.lqd-stickybar > .lqd-head-col > .header-module > .ld_custom_menu_6a5b11943be2c li{margin-inline-start:15px;}.ld_custom_menu_6a5b11943be2c > ul > li .link-icon{color:rgb(149, 92, 40);}<\/style><div  \n\tclass=\"lqd-fancy-menu lqd-custom-menu lqd-menu-td-none ld_custom_menu_6a5b11943be2c\"\n\t>\n\n\t<ul class=\"reset-ul\" id=\"ld_custom_menu_6a5b11943be2c\"  data-localscroll=\"true\" data-localscroll-options=\"{&quot;itemsSelector&quot;:&quot;&gt; li &gt; a&quot;,&quot;trackWindowScroll&quot;:true,&quot;includeParentAsOffset&quot;:false,&quot;offsetElements&quot;:&quot;[data-sticky-header] .lqd-head-sec-wrap:not(.lqd-hide-onstuck), #wpadminbar&quot;}\">\n\t<li><a href=\"#mesures\" target=\"_self\"><span class=\"link-icon left-icon icon-next-to-label\"><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span> Sanitary and safety measures<\/a><\/li><li><a href=\"#horaires\" target=\"_self\"><span class=\"link-icon left-icon icon-next-to-label\"><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span> Opening hours and points of sale and distribution<\/a><\/li><li><a href=\"#visiteaudioguide\" target=\"_blank\"><span class=\"link-icon left-icon icon-next-to-label\"><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span> Individual and groups visits<\/a><\/li>\t<\/ul>\n<\/div><style>.#mesures{height:30px;}<\/style>\n<div id=\"#mesures\" class=\"ld-empty-space ld_spacer_6a5b11943bf12\"><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; column_top_ontablet=&#8221;yes&#8221; column_top_onmobile=&#8221;yes&#8221; offset=&#8221;vc_col-md-offset-1 vc_col-md-8&#8243; responsive_css=&#8221;margin_bottom_medium:0px&#8221; css=&#8221;.vc_custom_1608208994618{margin-bottom: 35px !important;}&#8221;]<style>.mesures{height:30px;}@media (min-width: 992px) { .mesures{height:50px};}<\/style>\n<div id=\"mesures\" class=\"ld-empty-space ld_spacer_6a5b11943bfa1\"><\/div><style>.ld_fancy_heading_6a5b11943c077 h3 {font-size:25px; } .ld_fancy_heading_6a5b11943c077 h3 {margin-bottom:1em !important;  } .ld_fancy_heading_6a5b11943c077 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943c077 h3 {font-size:25px; } .ld_fancy_heading_6a5b11943c077 h3 {margin-bottom:1em !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943c077\">\n\t<h3 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  Sanitary and safety measures<\/h3><\/div><style>.vc_accordion_6a5b11943c4a5 .accordion-title{font-size:17px;line-height:1.5em;font-weight:500;}.vc_accordion_6a5b11943c4a5 .accordion-expander{color:rgb(149, 92, 40);}<\/style><div class=\"accordion accordion-lg accordion-title-underlined accordion-expander-left accordion-expander-lg vc_accordion_6a5b11943c4a5\" id=\"vc_accordion_6a5b11943c4a5\"\n     role=\"tablist\" aria-multiselectable=\"true\">\n\n\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1608195246481-cdcf9380-7c98f8b0-f65c\" data-id=\"lqd-1608195246481-cdcf9380-7c98f8b0-f65c\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1608195246481-cdcf9380-7c98f8b0-f65c\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943c4a5\" href=\"#lqd-1608195246481-cdcf9380-7c98f8b0-f65c\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1608195246481-cdcf9380-7c98f8b0-f65c\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tWhat are InFes health measures?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1608195246481-cdcf9380-7c98f8b0-f65c\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1608195246481-cdcf9380-7c98f8b0-f65c\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943c26a p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943c26a .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943c26a p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943c26a\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  The material provided by InFes, individual audio guides, and group tour audio guides, is cleaned after each use.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1608195413119-53c7aa0b-0417f8b0-f65c\" data-id=\"lqd-1608195413119-53c7aa0b-0417f8b0-f65c\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1608195413119-53c7aa0b-0417f8b0-f65c\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943c4a5\" href=\"#lqd-1608195413119-53c7aa0b-0417f8b0-f65c\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1608195413119-53c7aa0b-0417f8b0-f65c\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tWhat are the conditions of access for children?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1608195413119-53c7aa0b-0417f8b0-f65c\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1608195413119-53c7aa0b-0417f8b0-f65c\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943c3f3 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943c3f3 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943c3f3 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943c3f3\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  No conditions of access are applied for children under 18 years of age.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t<\/div><style>.ld_spacer_6a5b11943c565{height:30px;}@media (min-width: 992px) { .ld_spacer_6a5b11943c565{height:50px};}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a5b11943c565\"><\/div><style>.ld_fancy_heading_6a5b11943c63b h3 {font-size:25px; } .ld_fancy_heading_6a5b11943c63b h3 {margin-bottom:1em !important;  } #horaires .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943c63b h3 {font-size:25px; } .ld_fancy_heading_6a5b11943c63b h3 {margin-bottom:1em !important;  } <\/style><div id=\"horaires\" class=\"ld-fancy-heading ld_fancy_heading_6a5b11943c63b\">\n\t<h3 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  Opening hours and points of sale and distribution<\/h3><\/div><style>.vc_accordion_6a5b11943cb66 .accordion-title{font-size:17px;line-height:1.5em;font-weight:500;}.vc_accordion_6a5b11943cb66 .accordion-expander{color:rgb(149, 92, 40);}<\/style><div class=\"accordion accordion-lg accordion-title-underlined accordion-expander-left accordion-expander-lg vc_accordion_6a5b11943cb66\" id=\"vc_accordion_6a5b11943cb66\"\n     role=\"tablist\" aria-multiselectable=\"true\">\n\n\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646500350596-89a47f5f-fc55\" data-id=\"lqd-1646500350596-89a47f5f-fc55\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646500350596-89a47f5f-fc55\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943cb66\" href=\"#lqd-1646500350596-89a47f5f-fc55\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646500350596-89a47f5f-fc55\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tWhat are the visiting hours?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646500350596-89a47f5f-fc55\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646500350596-89a47f5f-fc55\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943c858 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943c858\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  It is necessary to separate between two things:<\/p>\n<p>&#8211; The opening hours of the InFes points of sale and distribution where you can pick up your audio guide. The InFes team in the spaces of sale will be delighted to receive you every day from 8 a.m. to 8 p.m.<\/p>\n<p>&#8211; And the visit to the city of Fez, which is not restrictive to specific times or days, each monument, souk, or establishment, in general, is governed by its own rules.<\/p>\n<p>InFes recommend that you pick up your audio guide as soon as possible so that you can enjoy your visit to Medina of Fez in the best conditions and for as long as possible.<\/p>\n<p>You must hand over your individual audio guide or audio tours for the rental group to one of our InFes service points within the same day before closing at 8 p.m.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646500350649-bd605e53-f361\" data-id=\"lqd-1646500350649-bd605e53-f361\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646500350649-bd605e53-f361\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943cb66\" href=\"#lqd-1646500350649-bd605e53-f361\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646500350649-bd605e53-f361\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tPoints of sale and distribution\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646500350649-bd605e53-f361\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646500350649-bd605e53-f361\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943ca25 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943ca25 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943ca25 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943ca25\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  In order to serve our customers, we have 4 points of sale and distribution in the Medina of Fez. Find us at one of our InFes service agencies from 8 am to 8 pm:<\/p>\n<p>&#8211; <a href=\"https:\/\/goo.gl\/maps\/NChpyipL4BxufhR98\" target=\"_blank\" rel=\"noopener\">Lalla Yadouna Square<\/a><\/p>\n<p>&#8211; <a href=\"https:\/\/goo.gl\/maps\/5twsBZ13J5NtdfQ37\" target=\"_blank\" rel=\"noopener\">Mellah<\/a><\/p>\n<p>&#8211; <a href=\"https:\/\/goo.gl\/maps\/eFkZ26w6wJR36Eyp9\" target=\"_blank\" rel=\"noopener\">Bab Boujloud<\/a><\/p>\n<p>&#8211; <a href=\"https:\/\/goo.gl\/maps\/D4ESUxej3gxnh7vT9\" target=\"_blank\" rel=\"noopener\">R&#8217;Cif Square<\/a><\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t<\/div><style>.ld_spacer_6a5b11943cc5f{height:30px;}@media (min-width: 992px) { .ld_spacer_6a5b11943cc5f{height:50px};}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a5b11943cc5f\"><\/div><style>.ld_fancy_heading_6a5b11943ce5c h3 {font-size:25px; } .ld_fancy_heading_6a5b11943ce5c h3 {margin-bottom:1em !important;  } #visiteaudioguide .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943ce5c h3 {font-size:25px; } .ld_fancy_heading_6a5b11943ce5c h3 {margin-bottom:1em !important;  } <\/style><div id=\"visiteaudioguide\" class=\"ld-fancy-heading ld_fancy_heading_6a5b11943ce5c\">\n\t<h3 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  Individual and groups visits<\/h3><\/div><style>.vc_accordion_6a5b11943ec76 .accordion-title{font-size:17px;line-height:1.5em;font-weight:500;}.vc_accordion_6a5b11943ec76 .accordion-expander{color:rgb(149, 92, 40);}<\/style><div class=\"accordion accordion-lg accordion-title-underlined accordion-expander-left accordion-expander-lg vc_accordion_6a5b11943ec76\" id=\"vc_accordion_6a5b11943ec76\"\n     role=\"tablist\" aria-multiselectable=\"true\">\n\n\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646574173156-34dcf60f-e14f\" data-id=\"lqd-1646574173156-34dcf60f-e14f\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646574173156-34dcf60f-e14f\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646574173156-34dcf60f-e14f\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646574173156-34dcf60f-e14f\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tI am trying to book a date but it is unavailable on the audioguide product page, why?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646574173156-34dcf60f-e14f\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646574173156-34dcf60f-e14f\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943d128 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943d128\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  If you are unable to select a specific date, it is for one of the following reasons:<\/p>\n<p>&#8211; The online booking range is spread over three months, starting from the present day. If you wish to book a date later than 3 months, we invite you to check again and book online on the desired date when it will be open for online booking, or contact us using the form appearing on the <a href=\"https:\/\/infesvisit.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact page here<\/a>.<\/p>\n<p>&#8211; We have a limited number of individual audio guides or tour audio guides for groups in the number of 700 and 600 audio guides, respectively. Half of the audio guides are offered for sale online and the other half are offered for direct sale in our points of sale. Contact us using the form on the <a href=\"https:\/\/infesvisit.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact page here<\/a> to check the availability of your product and make a pre-booking.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646644201140-60e76336-4bb5\" data-id=\"lqd-1646644201140-60e76336-4bb5\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646644201140-60e76336-4bb5\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646644201140-60e76336-4bb5\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646644201140-60e76336-4bb5\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tDo I have to buy my ticket online or at one of the points of sale?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646644201140-60e76336-4bb5\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646644201140-60e76336-4bb5\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943d444 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943d444\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  You can buy your ticket online or at one of our points of sale.<\/p>\n<p>We recommend booking your individual audio guide or group audio tour in advance on the desired date to be sure to have your product for your tour of the Medina of Fez.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646574173247-c52bfa55-16f6\" data-id=\"lqd-1646574173247-c52bfa55-16f6\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646574173247-c52bfa55-16f6\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646574173247-c52bfa55-16f6\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646574173247-c52bfa55-16f6\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tCan I change my tickets online?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646574173247-c52bfa55-16f6\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646574173247-c52bfa55-16f6\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943d678 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943d678 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943d678 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943d678\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  Up to 48 hours before the booked tour day, we will gladly help you arrange a new tour date. Changing tickets is only possible provided that the new desired date is available. Contact us using the form on the <a href=\"https:\/\/infesvisit.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact page here<\/a>.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646574173319-ebe3a367-5a67\" data-id=\"lqd-1646574173319-ebe3a367-5a67\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646574173319-ebe3a367-5a67\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646574173319-ebe3a367-5a67\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646574173319-ebe3a367-5a67\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tI want to cancel my ticket, what should I do?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646574173319-ebe3a367-5a67\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646574173319-ebe3a367-5a67\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943d8aa p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943d8aa .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943d8aa p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943d8aa\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  Tickets purchased online are non-refundable. Up to 48 hours before the booked tour day, we will gladly help you arrange a new tour date. Changing tickets is only possible provided that the new desired date is available. Contact us using the form on the <a href=\"https:\/\/infesvisit.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact page here<\/a>.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646642220006-be5ffd8c-3edd\" data-id=\"lqd-1646642220006-be5ffd8c-3edd\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646642220006-be5ffd8c-3edd\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646642220006-be5ffd8c-3edd\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646642220006-be5ffd8c-3edd\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tI bought a ticket online and I come with an extra person. Can this person also benefit from the audio guide?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646642220006-be5ffd8c-3edd\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646642220006-be5ffd8c-3edd\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943da5d p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943da5d .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943da5d p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943da5d\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  This person can only benefit from an audio guide if he or she is in possession of a valid ticket. A ticket is equivalent to one person, please book the number of tickets equivalent to your group.<\/p>\n<p><a href=\"https:\/\/infesvisit.com\/en\/ticketing\/\" target=\"_blank\" rel=\"noopener\">Buy your ticket<\/a><\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646642422564-c9f7f335-914d\" data-id=\"lqd-1646642422564-c9f7f335-914d\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646642422564-c9f7f335-914d\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646642422564-c9f7f335-914d\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646642422564-c9f7f335-914d\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tCan I book by phone?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646642422564-c9f7f335-914d\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646642422564-c9f7f335-914d\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943dcbd p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943dcbd .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943dcbd p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943dcbd\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  Unfortunately, it is not possible to book an audio guide by phone. You can order tickets easily and quickly through our online ticket website or by physically going to one of our points of sale, open from 9 am to 7 pm.<\/p>\n<p><a href=\"https:\/\/infesvisit.com\/en\/ticketing\/\" target=\"_blank\" rel=\"noopener\">Buy your ticket<\/a><\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646642541710-d70abc23-fa21\" data-id=\"lqd-1646642541710-d70abc23-fa21\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646642541710-d70abc23-fa21\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646642541710-d70abc23-fa21\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646642541710-d70abc23-fa21\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tThe same name appears on each ticket, is this a problem?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646642541710-d70abc23-fa21\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646642541710-d70abc23-fa21\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943df0d p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943df0d .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943df0d p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943df0d\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  No, there is no problem with that. On the ticket is indicated the name of the person who placed and paid for the order. Each ticket, on the other hand, carries a unique barcode that will be scanned at our point of sale, the audio guide will then be given to the ticket holder.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646642693576-fee9185b-8ee1\" data-id=\"lqd-1646642693576-fee9185b-8ee1\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646642693576-fee9185b-8ee1\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646642693576-fee9185b-8ee1\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646642693576-fee9185b-8ee1\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tDo I need to print my ticket?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646642693576-fee9185b-8ee1\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646642693576-fee9185b-8ee1\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943e183 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943e183 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943e183 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943e183\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  You can print your tickets purchased online but it is not mandatory. You can also present them for control to our team in the InFes agency on your smartphone screen.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646642838254-2e18a562-029c\" data-id=\"lqd-1646642838254-2e18a562-029c\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646642838254-2e18a562-029c\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646642838254-2e18a562-029c\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646642838254-2e18a562-029c\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tWhat is the number allowed for the booking of the audio guide tour for a group?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646642838254-2e18a562-029c\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646642838254-2e18a562-029c\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943e3a0 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943e3a0 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943e3a0 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943e3a0\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  The InFes Tour Group audio guide is the latest audio phone generation for group-guided tours. You will have access to the app&#8217;s content and the audio device.<\/p>\n<p>For a group reservation, a <strong>minimum of 10 people is required<\/strong>. As a reminder, a ticket is equivalent to one person. Please book the number of tickets equivalent to your group.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646838956910-f2d3952b-2fd7\" data-id=\"lqd-1646838956910-f2d3952b-2fd7\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646838956910-f2d3952b-2fd7\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646838956910-f2d3952b-2fd7\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646838956910-f2d3952b-2fd7\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tWhy do I need to post a deposit?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646838956910-f2d3952b-2fd7\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646838956910-f2d3952b-2fd7\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943e568 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943e568 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943e568 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943e568\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  In case you purchase either the individual audio guide service or the group audio tour, a deposit will be requested either by visa card imprint or deposit of identity card or passport. This is meant to serve as a guarantee for the rental of the audio guide(s), which must be returned back at the end of your visit on the same day.<\/p>\n<p>Here are the rental rules:<\/p>\n<p>&#8211; The rental is only for the day: You can pick up your audio guide at the chosen pick-up point and the return is made at any InFes service point of sales.<\/p>\n<p>&#8211; The withdrawal in our InFes service points is from 8 a.m. to 3 p.m.<\/p>\n<p>&#8211; The return of our audio guide devices in <strong>good condition<\/strong> at our InFes service points is limited to 8 p.m. on the same day. Beyond this time, the deposit will be activated if you do not return the rental devices.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646643471514-ea732b37-baa2\" data-id=\"lqd-1646643471514-ea732b37-baa2\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646643471514-ea732b37-baa2\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646643471514-ea732b37-baa2\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646643471514-ea732b37-baa2\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tIf I buy my ticket online, how will I download it?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646643471514-ea732b37-baa2\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646643471514-ea732b37-baa2\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943e768 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943e768 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943e768 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943e768\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  Once the payment has been accepted, you will receive an e-mail with the ticket(s) in PDF format as an attachment.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646839198449-e218bcb1-09fc\" data-id=\"lqd-1646839198449-e218bcb1-09fc\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646839198449-e218bcb1-09fc\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646839198449-e218bcb1-09fc\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646839198449-e218bcb1-09fc\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tI bought a ticket for the mobile app, how will I download it?\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646839198449-e218bcb1-09fc\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646839198449-e218bcb1-09fc\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943e975 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943e975 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943e975 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943e975\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  The mobile application is a mixed application for Android and IOS. The descriptive sound content of more than 400 monuments in 4 languages (Arabic, English, French and Spanish) is available offline after download.<\/p>\n<p>You can purchase the mobile app ticket and go to any <b>InFes service location<\/b> any day to collect your app download key on your smartphone or tablet.<br \/>\nInFes service provides you with free WIFI terminals.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1646643569711-129d98b0-8bef\" data-id=\"lqd-1646643569711-129d98b0-8bef\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1646643569711-129d98b0-8bef\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943ec76\" href=\"#lqd-1646643569711-129d98b0-8bef\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1646643569711-129d98b0-8bef\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tI bought my ticket online but I didn't receive an email\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1646643569711-129d98b0-8bef\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1646643569711-129d98b0-8bef\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943eb5a p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943eb5a .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943eb5a p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943eb5a\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  This may be due to several reasons:<\/p>\n<p>&#8211; The email containing the ticket(s) may be in the &#8220;junk mail&#8221; (spam) folder. In the case of Gmail addresses, these types of emails often land in the \u00ab junk mail \u00bb folder or the \u00ab ads \u00bb tab.<\/p>\n<p>&#8211; The email address may not have been entered correctly. Contact us using the form on the <a href=\"https:\/\/infesvisit.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact page<\/a> and we will correct it and send you the ticket(s) again.<\/p>\n<p>&#8211; Server problems may have caused a delay.<\/p>\n<p>Do not hesitate to contact us for any request relating to your reservation with the <a href=\"https:\/\/infesvisit.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">contact form here<\/a>.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t<\/div>[\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1653328720606{margin-top: 20px !important;padding-top: 30px !important;padding-bottom: 60px !important;}&#8221;][vc_column enable_pin=&#8221;enable_pin&#8221; width=&#8221;1\/3&#8243; column_top_onmobile=&#8221;yes&#8221; offset=&#8221;vc_col-md-3&#8243; css=&#8221;.vc_custom_1646868751783{margin-bottom: 30px !important;}&#8221;]<style>.ld_custom_menu_6a5b11943edbe > ul > li:not(:last-child){margin-bottom:15px;}.lqd-stickybar > .lqd-head-col > .header-module > .ld_custom_menu_6a5b11943edbe li{margin-inline-start:15px;}.ld_custom_menu_6a5b11943edbe > ul > li .link-icon{color:rgb(149, 92, 40);}<\/style><div  \n\tclass=\"lqd-fancy-menu lqd-custom-menu lqd-menu-td-none ld_custom_menu_6a5b11943edbe\"\n\t>\n\n\t<ul class=\"reset-ul\" id=\"ld_custom_menu_6a5b11943edbe\"  data-localscroll=\"true\" data-localscroll-options=\"{&quot;itemsSelector&quot;:&quot;&gt; li &gt; a&quot;,&quot;trackWindowScroll&quot;:true,&quot;includeParentAsOffset&quot;:false,&quot;offsetElements&quot;:&quot;[data-sticky-header] .lqd-head-sec-wrap:not(.lqd-hide-onstuck), #wpadminbar&quot;}\">\n\t<li><a href=\"#mesures\" target=\"_self\"><span class=\"link-icon left-icon icon-next-to-label\"><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span> Mesures sanitaires et mesures de s\u00fbret\u00e9<\/a><\/li><li><a href=\"#horaires\" target=\"_self\"><span class=\"link-icon left-icon icon-next-to-label\"><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span> Horaires et points de vente et de distribution<\/a><\/li><li><a href=\"#visiteaudioguide\" target=\"_blank\"><span class=\"link-icon left-icon icon-next-to-label\"><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span> Visites individuelle et en groupe<\/a><\/li><li><a href=\"#visitesurmesure\" target=\"_blank\"><span class=\"link-icon left-icon icon-next-to-label\"><i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i><\/span> Visite sur mesure<\/a><\/li>\t<\/ul>\n<\/div><style>.#mesures{height:30px;}<\/style>\n<div id=\"#mesures\" class=\"ld-empty-space ld_spacer_6a5b11943ee8b\"><\/div>[\/vc_column][vc_column width=&#8221;2\/3&#8243; column_top_ontablet=&#8221;yes&#8221; column_top_onmobile=&#8221;yes&#8221; offset=&#8221;vc_col-md-offset-1 vc_col-md-8&#8243; responsive_css=&#8221;margin_bottom_medium:0px&#8221; css=&#8221;.vc_custom_1608208994618{margin-bottom: 35px !important;}&#8221;]<style>.ld_spacer_6a5b11943ef3c{height:30px;}@media (min-width: 992px) { .ld_spacer_6a5b11943ef3c{height:50px};}<\/style>\n<div class=\"ld-empty-space ld_spacer_6a5b11943ef3c\"><\/div><style>.ld_fancy_heading_6a5b11943f06c h3 {font-size:25px; } .ld_fancy_heading_6a5b11943f06c h3 {margin-bottom:1em !important;  } #visitesurmesure .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943f06c h3 {font-size:25px; } .ld_fancy_heading_6a5b11943f06c h3 {margin-bottom:1em !important;  } <\/style><div id=\"visitesurmesure\" class=\"ld-fancy-heading ld_fancy_heading_6a5b11943f06c\">\n\t<h3 class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  Visites sur mesure<\/h3><\/div><style>.vc_accordion_6a5b11943f523 .accordion-title{font-size:17px;line-height:1.5em;font-weight:500;}.vc_accordion_6a5b11943f523 .accordion-expander{color:rgb(149, 92, 40);}<\/style><div class=\"accordion accordion-lg accordion-title-underlined accordion-expander-left accordion-expander-lg vc_accordion_6a5b11943f523\" id=\"vc_accordion_6a5b11943f523\"\n     role=\"tablist\" aria-multiselectable=\"true\">\n\n\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1653328673362-79855661-722d\" data-id=\"lqd-1653328673362-79855661-722d\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1653328673362-79855661-722d\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943f523\" href=\"#lqd-1653328673362-79855661-722d\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1653328673362-79855661-722d\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tLorem ipsum dolor\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1653328673362-79855661-722d\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1653328673362-79855661-722d\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943f260 p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943f260 .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943f260 p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943f260\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  We embrace holistic development and support for employees with the aim of being a first-choice employer within our sectors. Through a unique combination of engineering, construction and design disciplines and expertise.<\/p><\/div>                    <\/div>\n                <\/div>\n            <\/div>\n\t\t\t            <div class=\"accordion-item panel  \">\n\n                <div class=\"accordion-heading\" role=\"tab\" id=\"heading_lqd-1653328673576-bd15e298-cead\" data-id=\"lqd-1653328673576-bd15e298-cead\">\n                    <h4 class=\"accordion-title\" data-controls=\"lqd-1653328673576-bd15e298-cead\">\n                        <a class=\"collapsed\" data-toggle=\"collapse\"\n                           data-parent=\"#vc_accordion_6a5b11943f523\" href=\"#lqd-1653328673576-bd15e298-cead\"\n                           aria-expanded=\"false\" aria-controls=\"lqd-1653328673576-bd15e298-cead\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tZero broker commission for data research and analysis\n\t\t\t\t\t\t\t                                <span class=\"accordion-expander\">\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-add\"><\/i>\n\t\t\t\t\t\t<i class=\"lqd-icn-ess icon-ion-ios-remove\"><\/i>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n                        <\/a>\n\n                    <\/h4>\n                <\/div>\n\n                <div id=\"lqd-1653328673576-bd15e298-cead\" class=\"accordion-collapse collapse\"\n                     role=\"tabpanel\" aria-labelledby=\"heading_lqd-1653328673576-bd15e298-cead\">\n                    <div class=\"accordion-content\">\n\t\t\t\t\t\t<style>.ld_fancy_heading_6a5b11943f3ea p {margin-bottom:0px !important;  } .ld_fancy_heading_6a5b11943f3ea .lqd-highlight-inner{height:0.275em!important;bottom:0px!important;}.ld_fancy_heading_6a5b11943f3ea p {margin-bottom:0px !important;  } <\/style><div class=\"ld-fancy-heading ld_fancy_heading_6a5b11943f3ea\">\n\t<p class=\"ld-fh-element lqd-highlight-underline lqd-highlight-grow-left text-decoration-default\"   >  We embrace holistic development and support for employees with the aim of being a first-choice employer within our sectors. 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