The material provided by InFes, individual audio guides, and group tour audio guides, is cleaned after each use. No conditions of access are applied for children under 18 years of age. It is necessary to separate between two things: – The opening hours of the InFes points of sale and distribution where you can pick up your audio guide. The InFes team in the spaces of sale will be delighted to receive you every day from 8 a.m. to 8 p.m. – And the visit to the city of Fez, which is not restrictive to specific times or days, each monument, souk, or establishment, in general, is governed by its own rules. InFes recommend that you pick up your audio guide as soon as possible so that you can enjoy your visit to Medina of Fez in the best conditions and for as long as possible. You must hand over your individual audio guide or audio tours for the rental group to one of our InFes service points within the same day before closing at 8 p.m. In order to serve our customers, we have 4 points of sale and distribution in the Medina of Fez. Find us at one of our InFes service agencies from 8 am to 8 pm: – Mellah If you are unable to select a specific date, it is for one of the following reasons: – The online booking range is spread over three months, starting from the present day. If you wish to book a date later than 3 months, we invite you to check again and book online on the desired date when it will be open for online booking, or contact us using the form appearing on the contact page here. – We have a limited number of individual audio guides or tour audio guides for groups in the number of 700 and 600 audio guides, respectively. Half of the audio guides are offered for sale online and the other half are offered for direct sale in our points of sale. Contact us using the form on the contact page here to check the availability of your product and make a pre-booking. You can buy your ticket online or at one of our points of sale. We recommend booking your individual audio guide or group audio tour in advance on the desired date to be sure to have your product for your tour of the Medina of Fez. Up to 48 hours before the booked tour day, we will gladly help you arrange a new tour date. Changing tickets is only possible provided that the new desired date is available. Contact us using the form on the contact page here. Tickets purchased online are non-refundable. Up to 48 hours before the booked tour day, we will gladly help you arrange a new tour date. Changing tickets is only possible provided that the new desired date is available. Contact us using the form on the contact page here. This person can only benefit from an audio guide if he or she is in possession of a valid ticket. A ticket is equivalent to one person, please book the number of tickets equivalent to your group. Unfortunately, it is not possible to book an audio guide by phone. You can order tickets easily and quickly through our online ticket website or by physically going to one of our points of sale, open from 9 am to 7 pm. No, there is no problem with that. On the ticket is indicated the name of the person who placed and paid for the order. Each ticket, on the other hand, carries a unique barcode that will be scanned at our point of sale, the audio guide will then be given to the ticket holder. You can print your tickets purchased online but it is not mandatory. You can also present them for control to our team in the InFes agency on your smartphone screen. The InFes Tour Group audio guide is the latest audio phone generation for group-guided tours. You will have access to the app’s content and the audio device. For a group reservation, a minimum of 10 people is required. As a reminder, a ticket is equivalent to one person. Please book the number of tickets equivalent to your group. In case you purchase either the individual audio guide service or the group audio tour, a deposit will be requested either by visa card imprint or deposit of identity card or passport. This is meant to serve as a guarantee for the rental of the audio guide(s), which must be returned back at the end of your visit on the same day. Here are the rental rules: – The rental is only for the day: You can pick up your audio guide at the chosen pick-up point and the return is made at any InFes service point of sales. – The withdrawal in our InFes service points is from 8 a.m. to 3 p.m. – The return of our audio guide devices in good condition at our InFes service points is limited to 8 p.m. on the same day. Beyond this time, the deposit will be activated if you do not return the rental devices. Once the payment has been accepted, you will receive an e-mail with the ticket(s) in PDF format as an attachment. The mobile application is a mixed application for Android and IOS. The descriptive sound content of more than 400 monuments in 4 languages (Arabic, English, French and Spanish) is available offline after download. You can purchase the mobile app ticket and go to any InFes service location any day to collect your app download key on your smartphone or tablet. This may be due to several reasons: – The email containing the ticket(s) may be in the “junk mail” (spam) folder. In the case of Gmail addresses, these types of emails often land in the « junk mail » folder or the « ads » tab. – The email address may not have been entered correctly. Contact us using the form on the contact page and we will correct it and send you the ticket(s) again. – Server problems may have caused a delay. Do not hesitate to contact us for any request relating to your reservation with the contact form here. Practical information
Sanitary and safety measures
Opening hours and points of sale and distribution
Individual and groups visits
InFes service provides you with free WIFI terminals.
Practical information
Sanitary and safety measures
Opening hours and points of sale and distribution
Individual and groups visits
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